Privacy notice

English information for visitors. The current German notice is also available. Updated 26 October 2026.

Controller

Duraid Lakkis – Handy Pro, Aegidiistr. 61–62, 48143 Münster, Germany. Contact: 0251 37968405 · info@handy-pro.eu. Contact the shop to exercise your data protection rights.

Repair enquiries

We process the device and fault details, a phone number or email address, an optional name and preferred appointment, the enquiry reference, timestamps and processing notes. This allows us to answer and handle your repair enquiry. Contract-related enquiries are processed under Article 6(1)(b) GDPR. General enquiries and technical security are based on legitimate interests under Article 6(1)(f). Where processing is based on a separate consent, Article 6(1)(a) applies. Your name and appointment preference are optional.

Hosting and security

The website uses OpenAI Sites and Cloudflare Workers, D1 and R2. Providers process connection information and stored enquiry records as required for delivery, storage and security. Processing outside the EU/EEA may take place. Contact the controller for the applicable provider arrangements and safeguards. The application uses a server-derived IP hash and an hourly enquiry counter for abuse prevention. Expired counters are cleaned during a subsequent enquiry. Provider infrastructure logs follow provider operational policies.

Calendar and assistant

Only the enquiry reference, confirmed time and shop address are included in the optional calendar export; customer contacts and notes are excluded. Google processes exported calendar records if the shop uses Google Calendar. The current guided assistant uses fixed questions locally in your browser; it does not use an AI model or send a conversation to an AI provider. You review and submit the enquiry yourself.

Shop email alerts

If the shop enables the transactional email provider Resend, it receives an alert containing only the enquiry reference and a link to the protected administration. Customer contact details and the fault description are not included in that alert. Alert delivery failures do not delete the enquiry.

Cookies and external services

The application does not include marketing or analytics services. Technical session/security functions may be used by hosting and admin sign-in. Google Maps is linked rather than embedded. External providers receive a connection when you open their links. Customers do not need a ChatGPT account; the protected administration uses ChatGPT sign-in.

Retention

Enquiry records are needed while the enquiry, appointment or repair is being handled. After completion, the authorised shop administration deletes or anonymises them when the purpose no longer applies and no statutory retention obligation or justified evidence requirement remains. Backups and exported calendar copies must also be considered. There is no automatic deletion of every enquiry.

Your rights

Subject to the legal conditions, you may request access, correction, deletion, restriction of processing and data portability. You may withdraw consent for future processing. You may object on grounds relating to your particular situation to processing based on legitimate interests. Contact info@handy-pro.eu. You may complain to a data protection supervisory authority, including LDI NRW (www.ldi.nrw.de; poststelle@ldi.nrw.de).

No automatic booking or decision

The shop personally confirms repair scope, prices and appointments. An enquiry is not a confirmed booking or purchase. The website currently sends no automatic confirmation email or SMS. No automated decision with legal effects or corresponding profiling is performed.